A 99.9% Server Uptime
Our cloud website hosting platform is based on a solid, top–of–the–line hardware configuration and a significantly customized Linux variation. This is why, regardless of what your web site is, or how many site visitors you’ve got, or even in case there’s a denial–of–service attack, our physical servers will stay up and your websites will stay visible online.
All Linux cloud website hosting packages packages come with a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also set up our own internal network in all our datacenters. Everything is based on top–hole hardware components fabricated by Juniper. Plus, on each single router, we have put a firewall with an intricate set of rules in an attempt to filter all shady requests.
As a result, in all our datacenter facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are unhappy with our web hosting services, or if you consider them inadequate, or if you decide that you should have a VPS web hosting instead of a cloud hosting plan – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have full control over your domain names even when you close your web hosting account with us.
24/7 Technical Support
We have carefully chosen each member of our 24x7 support department to make certain that we can offer the best possible technical support service that you can possibly get. Each of our technical support engineers has several years of experience dealing with web hosting accounts behind his back, so they know what they are doing. Moreover, they are available to you 24/7 – you will be able to get in touch with them whenever you want and they’ll reply as fast as possible.
Their average ticket response time is below twenty minutes, whereas with many other hosting firms you are forced to wait for days. Moreover, we offer you a 1–hour response time guarantee. No matter what happens, your queries will be replied to within 60 minutes.