• 1 hour ticket response
  • 1 hour ticket response

  • Our team of support engineers is committed to providing fast answers to each of your queries. We’ll review your customer support ticket the minute it has been received and will respond with a solution to the problem within less than one hour after the customer support ticket submission. In reality, our average trouble ticket response time is 20 minutes.

  • Top quality support service
  • A First–Class Client Support Service

  • Our customer care staff representatives have broad experience in the Linux cloud website hosting packages arena and are skillful enough to find a quick answer to your problem. If, however, the problem at hand is not within the competency of a support engineer, the support ticket will be sent to a programmer or sysadmin for further investigation.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Included in the Site Control Panel is an intuitive Help Center section, which includes a variety of sources of information. You can search through a routinely updated knowledge base featuring web hosting account administration articles and website management articles, watch the step–by–step video tutorials or consult the F.A.Q. repository.