Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help Center integrated into our Site Control Panel features a selection of help articles and frequently asked questions. Aimed towards solving any common issue that you could have, they are written by our support team of qualified technicians.

  • Top quality support service

  • How–To Video Clips

  • If you want to watch how a task is executed or how a problem is rectified, rather than just reading about it, have a look at our selection of instructional video tutorials. They address lots of different issues and will help you quickly understand how to work with the Site Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 help desk service and come with a 1–hour ticket response guarantee. Our skilled customer service technicians will be online 24–7–365 and will fix any problem that you could possibly run into within less than one hour after the support ticket submission. In the majority of cases, an answer will be provided to you within twenty minutes.