Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a one–hour response time warranty for any support ticket or e–mail that you send to the customer service staff. We’ll swiftly reply to all common queries and forward right away the issue to our server administrators in case any further assistance is required. If you order the Optional Managed Services package, we’ll carry out any of the included server management services at a time that has been discussed with you preliminary.
A Premium Client Care Service
- We’ll be available to you 24–7 to answer any questions that you may have with regard to our Site Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated hosting server. In case you also require help with server management tasks, take advantage of our Optional Managed Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, plus problem troubleshooting and installation procedures.
An Intuitive Help Section
Our Site Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most of the help articles in addition video versions which show all the actions that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each Site Control Panel section.