In case you’ve bought a web hosting package and you have some queries in regard to a given feature/function, or in case you have run into a certain challenge and you require help, you should be able to touch base with the respective support staff. All web hosting companies deploy a ticketing system no matter if they offer other means of contacting them aside from it or not, due to the fact that the best way to handle a problem most often is to open a ticket. This form of correspondence renders the responses sent by both parties simple to follow and allows the help desk staff members to escalate the issue if, for example, a system administrator needs to become involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you’ll need to have no less than two different accounts to get in touch with the client service staff and to actually administer the hosting space. Non-stop switching between different accounts could sometimes be a nuisance, not to mention the fact that it takes a long time for the majority of hosting providers to process the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our Linux cloud website hosting packages isn’t separate from the web hosting account. It’s an essential part of our full-featured Hepsia hosting Control Panel and you will be able to visit it whenever you want with just a couple of clicks of the mouse, without having to sign out of your web hosting account. The ticketing system comes with a quick-search box, so you can find virtually any support ticket that you have posted in the past, in case you need it. Also, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to deal with a specific problem even before you actually open a ticket. The response time is no more than 1 hour, so you can get prompt assistance at any specific moment and if our client care team recommends that you do something within your hosting account, you can do it momentarily without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We find it far more efficient to manage everything from one single place, so we’ve implemented a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is available with every single semi-dedicated server plan. This will allow you to manage the correspondence with our tech support staff along with your hard disk space, which goes to say that you won’t have to remember additional log-on credentials for another system. You’ll be able to post a new ticket or to track the status of an old one with less than a few clicks of the mouse while you’re browsing the content within your account. Furthermore, you can look through older tickets using an intelligent search functionality or read applicable knowledge base articles, which include solutions to commonly experienced obstacles. The integrated trouble ticket system is monitored 24x7 with the maximum ticket response time being only sixty minutes, so there will always be somebody to help you out.