The availability of the customer and tech support that a cloud website hosting company provides will tell you a lot for the services that they offer as well. When you can use only emails and tickets, you have most probably discovered some reseller not the website hosting provider. When this is the case, you will probably have to wait for several days in order to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the actual web hosting company for extra assistance. When the supplier offers you several options for communication with quick response time available anytime, they are almost certainly the top provider, not just a reseller. Therefore you will receive timely assistance and top quality support because they will have direct access to the servers where your account will be created. Whatever the issue - sales or technical, it's always better to be able to get in touch with your hosting company right away by using your favourite method of communication.
24/7 Customer Support in Cloud Website Hosting
We provide you with 24/7 customer, billing and technical support for all our Linux cloud website hosting packages
. Even if you aren't our client yet and you have some questions, we can give you a hand without delay and provide the needed information, to give you a choice to make the best decision when you get a new web hosting account. We're available any time, including holidays and weekends, and we provide numerous means of communication to contact us - phone, live chat, email messages and support tickets. To make things easier for you, we now have a couple of phone numbers worldwide, thus you will be able to call the one that is closer to you. The max response time for your email messages and the tickets is one hour. The standard response time is no more than 15-20 minutes, which means that you can forget about waiting for days and nights to get assistance for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting
that we offer feature 24/7 customer and technical support, so no matter what issue you experience, you will be able to contact us and we will assist you quickly. The guaranteed answer time for every email or trouble ticket that you open from your Hepsia website hosting Control Panel is just one hour; the actual response time rarely exceeds 20 min. In addition, we have phone support with a couple of local numbers worldwide as well as a live chat, so you will be able to get in touch with us and receive more details about our solutions even if you don't have an account yet. We can help you with nearly any question or an issue you have - payment methods, package specifications, e-mail configuration, web hosting account settings, etc. If you use our services, you will not ever experience a situation where you have to wait for a few days to get an issue solved like you'll have to do with numerous other service providers.
24/7 Customer Support in VPS Web Hosting
When using our VPS web hosting
, you won't ever have to wait for more than 1 hour in order to get help for any difficulty that you may have regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all support tickets which you open from your billing Control Panel or email messages which you send to our technical support crew. We also have local telephone numbers in several countries around the globe as well as a live chat service where we can easily help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the various methods of communication, so no matter what your question or problem is, there will always be somebody to assist you promptly. When you need help with third-party software, that you cannot set up or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
If you purchase a dedicated server
through our company, you'll be able to get in touch with us anytime using various channels and the max time that you'll need to wait for an answer is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it's a weekend or a holiday and we will support you with anything related to the applications which are pre-installed on the server. To get in touch with us about a tech issue, you can open a support ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of common questions or you would like to learn more about our services before you order, you can also use our live chat or you could call one of the local phone numbers that we have in several countries around the globe. In the event that you'd like to have assistance with third-party software that you can't deploy or manage efficiently, you can add the Managed Services upgrade to your plan and our system administrators will assist you.