Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Guarantee

  • Our client help Department is working round–the–clock to respond to every one of your support inquiries. Every ticket you submit to us shall be addressed within less than 60 minutes. If your problem requires aid from an administrator, we are going to forward the ticket to the technician on shift and will inform you that the situation is under control.

  • Top quality support service

  • Professional Technical Support Service

  • Our customer help Dept will be online for you day–and–night to to respond to all service request tickets that you submit. We offer customer assistance for all apps that are pre–configured on your server. These include our custom developed Site Control Panel, the chosen Operating System and also the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • A complete and consistently updated knowledge base is incorporated into our custom–built Site Control Panel. It provides quick tips about how to execute all of the standard web site managing duties. The Help section gives you comprehensive how–to tutorials and step–by–step video lessons. You can reach the Help zone by hitting the Help or Video buttons in the right corner of each Control Panel section.