There are plenty of cloud website hosting suppliers out there, yet the majority of them are resellers that have limited resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can receive through this method of communication will vary based on the service provider - a few of them provide you with expert phone support, various others offer common and customer support only as some issues are more time-consuming and it's a lot less difficult to be resolved with a trouble ticket, especially if the issue needs to be escalated. Still, it is good to know that you can always reach your website hosting provider as there are countless small-scale issues which can be managed effectively and timely with a telephone call, not mentioning that you will be able to get additional info regarding the services before you become a client.
Phone Support in Cloud Website Hosting
We believe that being able to consult with a live consultant is very important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you have the option to contact us on the phone for 14 hours a day. If you consider getting one of our Linux cloud website hosting packages
, for example, you'll be able to phone us and learn more about our solutions before placing your order to make sure that we do match all the system requirements for your sites. Following your order, you'll be able to contact us about all of the sales or billing troubles you may have, or get any type of general or basic technical information you need. We've tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you have to use the ticketing system, that will help you keep track of the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you when you have any queries about the semi-dedicated server
packages that we supply. Whether you need to know more about the plans, you have some billing issue or some general problem, you can give us a call. Though some more complex problems could require a ticket in order to give some time to our technical support crew to analyze, we can assist you with various technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, the UK and Australia, we have local phone lines in these countries as well. If you are in a different country, we have a global number where you are able to reach us.